I wash my face every night, but I just can't get rid of my zits. Why?

Hi, Star. Unfortunately washing the face is not enough to clear acne. The minimal treatment will include in addition to the cleanser an effective anti-acne cream. You need to apply this cream to your whole face at night. The best products are with benzoyl peroxide.
It is usually advisable to apply an oil-free moisturizer in the morning.
Look in the personal plan in the app for products suggestion to match your skin type and acne severity.

P.S: Read carefully some of the guides and articles in the skin academy part of the app. You can learn there about many small things that can help you treat and prevent your next breakout.

To find the right acne treatments for your unique skin, take the free skin assessment by clicking here.